How soon will I get my kazoos?
Do you really have all these kazoos in stock?
I'm having trouble using your on-line store with my credit card.
I'm concerned about security, privacy, and abuse of my email address
I don't really want to put my credit card on the internet.
Can I return kazoos for a refund?
How quickly can I get custom-imprinted kazoos?
I just need a few custom-imprinted kazoos.
We ship most in stock orders by our next business day after you order on Mondays through Fridays.
Sometimes, if you order early enough in the day (before 1:00 PM Eastern Time), we ship on the same day.
Our office is closed on Saturdays and Sundays.
Orders placed for in stock items after 1:00 PM EST on Friday will be shipped the following Monday.
We use FedEx as our primary shipper. You can calculate your delivery time by going
to this page
Enter our Zip Code "29906" as the "Origin" Zip Code and your Zip Code as the "Destination" Zip Code.
| Shipping Time: | |
|---|---|
| FedEx Ground |
Please refer to the map below. |
| FedEx 3-Day |
Package will arrive by the end of the THIRD BUSINESS DAY from the date we ship. For example:If we ship on Monday, your package will arrive by the end of the day on Thursday. If we ship on Wednesday, your package will arrive by the end of the day on Tuesday. |
| FedEx 2nd Day Air |
Package will arrive by noon of the SECOND BUSINESS DAY from the date we ship. For example:If we ship on Monday, your package will arrive by noon on Wednesday. If we ship on Thursday, your package will arrive by noon on Monday. If we ship on Friday, your package will arrive by noon on Tuesday. FedEx DOES NOT deliver 2nd Day Air packages on Saturdays or Sundays. |
| FedEx Overnight |
Package will arrive by noon the NEXT BUSINESS DAY from the date we ship. For example:If we ship on Monday, your package will arrive by noon on Tuesday. If we ship on Friday, your package will arrive by noon on Monday. FedEx DOES NOT deliver Overnight packages on Saturdays or Sundays |
| FedEx Saturday Delivery |
FedEx delivers parcels to some locations on Saturdays Guaranteed Saturday Delivery is a very expensive special service. We do not have this posted as a shipping option.Please call our office is you have special needs for Overnight Saturday Delivery. |
Service Map colors may vary due to differences in hardware and software.
This map is a general representation of FedEx Ground transit times.
For service availability and to calculate the delivery time for a package
shipped between a specific origin and destination worldwide,
Calculate Time & Cost.
We try to maintain a complete inventory of kazoos. Generally, we have about 100,000 kazoos in stock at any time. If we run out of a particular item, we take it off the web store until we re-stock it. Occassionally, we are surprised by unexpected large orders and may be short of a particular item or color. If so, we will contact you immediately with either an alternate choice or a refund.
Our system requires certain data in certain formats. Make sure that you enter the credit card number without any dashes or slashes or spaces. Just the numbers. Expiration dates must be entered in the format "mmyy". It doesn't matter how it reads on your card, just input the month and year. Make sure you use both digits for the month (i.e. "01", not "1") and just two digits for the year (i.e. "01", not "2001").
Your name and address should match the name on the credit card and the address to which your credit card bill is mailed. Otherwise, the security system at VeriSign may not allow the charge. This is for your protection. It's OK to change the information on the credit card form. It will not affect your shipping information that you entered earlier in the order.
Our credit card ordering page is on a secure server. Your information is protected. We do not share our database with anyone. We do not make your email address available to anyone. We do not send unsolicted emails to you after your order has been filled, however we do send an occasional newsletter from which you can easily opt out.
In reality, the internet is probably much more secure than charging dinner at your neighborhood restaurant. Our site uses secure server technology which encrypts all of your personal information before it is sent across the internet. The chance of someone stealing your credit card information through our site is almost impossible.
Credit card orders that are completed online are encrypted and sent directly to the secure transaction servers at VeriSign. The name and address information are verified, and a record is made of the transaction. Then all of the information is deleted from our server. We do not receive a printout of your credit card number. We only receive the word "Authorized" on our order form. In fact, to get access to your credit card number after you place your order, we are required to go through two different password-protected actions with VeriSign, and a record of our accessing your information is recorded on the servers at VeriSign. It is extremely secure.
If you'd rather not enter your credit card into our secure server, then choose the "check" option at the end of the ordering process. You can then write your credit card information on the form (or just enclose a check) and mail it to us, knowing that it is being safely handled by the US Post Office, or you can fax it in. Our fax system downloads directly into our computers. Your information is not usually printed out, but rather kept in digital form in a password protected file. You are also welcomed to phone in your order to our toll-free number. Your privacy and security are both our highest concerns.
Since kazoos are played by mouth, we are not allowed to accept returns for health reasons. However, most of our products are packaged in plastic bags or sealed boxes. You may return unopened boxes or bags for a full refund.
Most orders take four to six weeks from the time we receive your payment and logo artwork. We can speed up the process if we typeset your message for the kazoo imprint in our art department. There is no charge for typesetting and we will fax or email a proof to you for approval.
For a RUSH charge of $25.00 we can have your kazoos ready to ship in three weeks. You may choose to have your kazoos shipped by UPS Overnight
if you want quick shipping.
Some of our customers have ordered plain kazoos and applied labels to them in order to
customize a smaller number of kazoos, and they have reported good results. The Avery 8667 Return Address Label fits perfectly
on our plastic kazoos. These labels are usually available at your local office supply store and can be printed on your inkjet or laser printer.
If you have a question that is not covered here, please feel free to email your questions to us.
There are no stupid questions. We are happy to help you.
Email:kazoos@kazoos.com
Or call 1-800-326-0358.
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